Explore the Exciting Role of a Senior Business Manager in Retail Bank Servicing Strategy
As the future of retail banking evolves, the role of a Senior Business Manager in Retail Bank Servicing Strategy becomes increasingly significant. In this dynamic role at Capital One, you will have the opportunity to define the future of customer servicing by 2035 and play a crucial part in turning this vision into reality. This article explores the various facets of this exciting role, its responsibilities, qualifications required, and the potential impact it can have on the banking industry and customer experience.
Responsibilities and Opportunities
The Senior Business Manager in Retail Bank Servicing Strategy is a leadership role that sits at the intersection of advanced AI trends, customer experience, and business strategy. This role involves strategic decision-making, leveraging analytics to prioritize transformational investments and developing success measures. As a strategic leader, you will be responsible for establishing key outcomes and success metrics to execute an integrated strategy.
You will also become a subject-matter expert, partnering with stakeholders across different teams, including operations, product, tech, and data teams. Your influence will be critical in supporting product roadmap development and tech and AI investments. Moreover, this role provides the opportunity to make tangible impacts on how customers address their banking needs.
Interacting with Senior Leaders
One of the crucial aspects of this role involves engaging with senior leaders. You will arrive at recommendations and present your findings in weekly meetings with Senior Director and VP stakeholders. Your key findings will be shared with VP+ leaders and the Retail Bank leadership team, influencing strategic decisions that will shape the future of retail banking.
General Responsibilities
As a Senior Business Manager in Retail Bank Servicing Strategy, you will be expected to develop business strategies that enable growth, profitability, and competitive success for Capital One amidst changing consumer behavior and technological advancements. You should be able to apply innovative approaches to resolve complex, unstructured challenges and connect the dots across workstreams in Retail Bank to inform recommendations.
People leadership is a significant aspect of this role, requiring you to build and leverage the capabilities of a high-performing team. You will also play a key role in mentoring your team members, attracting, and retaining top talent at Capital One. Furthermore, you should have a clear results orientation and the ability to manage multiple projects and programs concurrently.
Qualifications Required
The basic qualifications for this role include a Bachelor’s Degree, at least 3 years of experience performing quantitative and qualitative analysis, at least 1 year of experience performing people management, and at least 1 year of experience performing project management. The preferred qualifications include a Master’s Degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering, and several years of experience in quantitative and qualitative analysis, people management, product development, financial modeling, economic forecasting, and project management.
Overall, the role of a Senior Business Manager in Retail Bank Servicing Strategy is challenging yet rewarding. It offers the chance to influence the future of retail banking and make significant impacts on customer experience. If you have the necessary qualifications and are ready to take on this exciting role, Capital One is looking forward to welcoming you to their team. For more information on this position, click here.
