Banking Associate Role at TD Bank
TD Bank, one of North America’s top five banks by branches, is offering an exciting opportunity for a Banking Associate in Philadelphia, Pennsylvania, United States of America. This role is integral to delivering TD’s Brand promise at a store location and offers a competitive salary range of $22.00 – $27.75 USD. The exact pay will depend upon the candidate’s skills, experience, job-related knowledge, and geographic location.
Role Overview and Duties
A Banking Associate plays a key role in providing accurate everyday banking transactions, offering advice, and supporting customers to achieve their financial goals. The role involves performing an array of tasks across multiple areas within a store location, which includes processing customer transactions, opening new accounts, and educating customers on banking products and services.
The associate also delivers end-to-end advice customers expect. This involves building trust with educational content and tools, providing consultative support, and advocating with proactive insights and recommendations. The banking associate utilizes TD’s systems and tools to engage with customers, deepening relationships by providing advice and guidance to attract and retain the customer.
Qualifications and Skills Required:
Prospective candidates should possess a high school diploma or GED and at least one year of experience working with customers. This can come from any capacity, including volunteering, education, or military experience. Other desirable skills include excellent communication, effective problem-solving, the ability to schedule and prioritize work, and proficiency in Microsoft Office. A Notary License is preferred but not required.
Customer and Shareholder Accountabilities:
In addition to providing legendary customer service, a banking associate is expected to nurture customer relationships, manage wait times, engage in lobby leadership, and understand and support the Bank’s customer service strategy. They are also expected to ensure compliance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to protect the customer and minimize risk.
Employee and Team Accountabilities:
TD Bank values a positive work environment and expects its employees to contribute to this culture. Banking associates need to be active participants in their personal performance and development activities. They should also collaborate with team members to contribute to the success of the team and organization, actively seek opportunities to improve the delivery of work, and embrace change.
Physical Requirements:
The role of a Banking Associate involves performing multiple tasks and operating standard office equipment. They may occasionally need to travel domestically, and will frequently be performing sedentary work. This may involve standing, walking, lifting and carrying items under 25 lbs, and applying common sense to deal with problems involving standardized situations.
About TD Bank
TD Bank is a leading global financial institution, serving over 27 million households and businesses in Canada, the United States, and around the world. The bank is deeply committed to creating an extraordinary employee experience and providing a unique, inclusive culture that reflects TD’s diversity agenda.
In conclusion, TD Bank offers a robust Total Rewards package that reflects the investments made in its employees. This includes base salary, variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, and banking benefits and discounts.
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