Overview of the Role
TD Bank, one of the world’s leading global financial institutions and the fifth largest bank in North America, is offering a unique opportunity for promising candidates to join their team in Springfield, Massachusetts. The role offered is that of a Banking Associate within their Personal & Commercial Banking sector. A full-time position, the job involves a regular work schedule of 40 hours per week. The pay scale for the role ranges from $22.00 to $27.75 USD.
TD Bank is committed to providing fair and equitable compensation opportunities to all its colleagues. The base pay offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. Interested candidates are encouraged to ask compensation-related questions and engage in an open dialogue with their recruiter, who can provide more specific details for this role.
Job Responsibilities and Expectations
The Banking Associate plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals. The depth and scope of the role include:
- Processing customer transactions, opening new accounts, and educating customers on all banking products and services.
- Building trust with educational content & tools, providing consultative support, and advocating with proactive insights & recommendations.
- Engaging with customers to acquire and deepen relationships by providing advice and guidance to attract and retain the customer.
Education and Experience
Prospective candidates are required to have a high school diploma or GED and at least one year of experience working with customers in any capacity. Teller experience is preferred, but not a requirement. Other necessary skills include strong organizational skills, excellent communication skills, effective problem-solving skills, and proficiency in Microsoft Office. Notary License is preferred but not mandatory.
Customer and Shareholder Accountabilities
The Banking Associate is expected to provide legendary customer service while transacting, promoting, educating, and referring TD Products to new and existing customers. They should manage wait times effectively and understand and support the Bank’s customer service strategy. On the shareholder side, the Banking Associate ensures compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and the Patriot Act to minimize risk and protect the customer.
Employee/Team Accountabilities
As a member of the TD team, the Banking Associate contributes to a positive work environment, collaborates with team members, and actively seeks opportunities to improve work delivery. They should embrace change positively and adhere to TD’s Shared Commitments.
Physical requirements for the role include performing sedentary work, operating standard office equipment, and responding quickly to sounds. Occasional domestic travel may be required.
About TD
With over 27 million households and businesses in Canada, the United States, and around the world, TD strives to make every interaction, product, and experience remarkably human and refreshingly simple. TD is deeply committed to being a leader in client experience. They believe that all colleagues, no matter where they work, are client-facing. TD hires and develops the best, committed to your success, and fosters a respectful workplace where diverse perspectives are valued.
Our Total Rewards Package
TD’s Total Rewards package reflects the investments they make in their colleagues to help them and their families achieve their financial, physical, and mental well-being goals. The package includes base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.
For more details on this opportunity, visit the original job posting Here.
