TD Bank: Elevating the Banking Experience in Amherst, Massachusetts
As one of the world’s leading financial institutions, TD Bank is redefining the banking experience for its varied customer base. With a commitment to delivering a human, simple, and accessible banking experience, TD Bank is currently recruiting for the position of a Banking Associate in Amherst, Massachusetts, United States. This part-time role welcomes candidates ready to work 20 hours weekly at a competitive pay scale ranging from $22.00 to $27.75 USD.
TD Bank takes pride in establishing fair compensation opportunities for all employees. The actual base pay may vary depending on the candidate’s skills, job-related knowledge, and geographic location. Candidates are encouraged to discuss compensation-related questions with their recruiter to get personalized details for this role.
Role and Responsibilities
The Banking Associate is a key player at TD Bank, responsible for delivering the brand’s promise at the store location. The role includes processing customer transactions, opening new accounts, and educating customers on banking products and services. The associate also provides advice and educational support to assist customers in achieving their financial goals.
Additional responsibilities include building trust with customers through educational content and tools, providing consultative support, and advocating with proactive insights and recommendations. The Banking Associate will also utilize TD’s systems and tools to engage with customers, deepening relationships, and attracting and retaining customers.
Qualifications and Skills
The ideal candidate for the Banking Associate role should have at least a high school diploma or GED. One year of customer service experience is preferred, which can be demonstrated through volunteering, education, or military experience. Other desired skills include strong organizational skills, excellent communication skills, effective problem-solving skills, and proficiency in Microsoft Office. Teller experience is also preferred.
Customer and Shareholder Accountabilities
The Banking Associate is expected to provide legendary customer service while transacting, promoting, educating, and referring TD products to new and existing customers. The role also involves managing wait times, scheduling client meetings, and orchestrating customer walk-in traffic. The associate ensures compliance with all regulations, policies, and procedures, and is responsible for maintaining the well-being of TD, its customers, and stakeholders.
Shareholder accountability is equally crucial. The Banking Associate is responsible for accurately processing cash/deposit/withdrawal transactions and other account servicing requests. Ensuring compliance with company guidelines and regulations such as the Bank Secrecy Act and the Patriot Act is also part of the role to minimize risk and protect the customer.
Employee/Team Accountabilities
Apart from individual responsibilities, the Banking Associate is also expected to contribute to a positive work environment. The associate is expected to embrace change, be an active participant in personal performance and development activities, and actively seek opportunities to improve the delivery of work. The associate should also be engaged in advancing and sustaining a unique, inclusive culture that reflects TD’s diversity agenda.
Physical Requirements
The physical demands for this role include, but are not limited to, performing sedentary work, operating standard office equipment, responding quickly to sounds, and performing multiple tasks. The role may also involve occasional domestic travel.
TD Bank is an equal opportunity employer and encourages applications from all qualified individuals. The bank also accommodates applicants with disabilities throughout the application process.
About TD Bank
TD Bank is the fifth largest bank in North America by branches/stores. Every day, over 27 million households and businesses across Canada, the United States, and around the world trust TD for their banking needs. With more than 95,000 colleagues, TD Bank is committed to fostering deeper relationships, ensuring disciplined execution, and building a simpler, faster banking experience for all.
TD Bank offers a comprehensive Total Rewards package that reflects the investments made in its colleagues to help them and their families achieve their financial, physical, and mental well-being goals. The package includes base salary, variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.
For more information about this position, visit Here.
