Exciting Career Opportunity: Banking Associate in Bangor, Maine
TD, one of the world’s leading financial institutions, is offering an exciting career opportunity in Bangor, Maine, United States of America. The position available is that of a Banking Associate, a professional role in personal and commercial banking. At TD, we are committed to providing fair and equitable compensation opportunities to all colleagues. We believe in skill development and growth opportunities, which are defining features of the colleague experience at TD.
Role Description and Responsibilities
The Banking Associate plays a key role in delivering TD’s Brand promise at the store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals. The associate performs a wide range of tasks across multiple areas within a Store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services.
Depth & Scope
The Banking Associate delivers end-to-end advice customers expect by building trust with educational content & tools, providing consultative support, and advocating with proactive insights & recommendations. They utilize TD’s systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract and retain the customer. This role also requires an understanding of customer financial needs to identify opportunities to promote and educate on products, services, and refer them to the appropriate team member or internal Bank partner, ensuring a positive customer experience.
Education & Experience Requirements
The preferred candidate should have a high school diploma or GED and at least one year of experience working with customers in any capacity. This experience can be demonstrated through any of the following: volunteering, education, or military service. Demonstrated Customer Service skills are preferred, along with teller experience. Strong organization skills to handle multiple tasks in a fast-paced environment are necessary, along with excellent communication skills, effective problem-solving skills, and the ability to schedule and prioritize work. Proficiency in Microsoft Office is a necessity and a notary license is preferred.
Customer and Shareholder Accountabilities
The Banking Associate consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers. They understand and support the Bank’s customer service strategy and consider the impact of decisions on the well-being of TD, its customers and stakeholders. In addition, they ensure compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
Employee/Team Accountabilities
At TD, we believe in fostering a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team. The Banking Associate is expected to be an active participant in personal performance and development activities and act as a brand champion both internally and externally.
Physical Requirements
The job requires the ability to perform sedentary work frequently and performing multiple tasks continuously. The associate should be able to respond quickly to sounds and operate standard office equipment continuously. There might be occasional domestic travel involved, but international travel is not required.
This article summarizes the general nature and level of work being performed by people assigned to this job. It does not include all responsibilities, duties, and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
About TD
TD is the fifth largest bank in North America by branches/stores and strives to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.
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