TD Bank: Empowering Employees, Serving Customers
TD Bank, one of the world’s leading financial institutions, is known for its commitment to providing fair and equitable compensation opportunities to all colleagues. Located in Philadelphia, Pennsylvania, this institution prides itself on offering growth opportunities and skill development for its employees. With a workweek of 40 hours and a pay scale ranging from $22.00 to $27.75 USD, TD Bank ensures that its compensation policies and practices allow colleagues to progress through the salary range over time as they advance in their roles. You can learn more about this here.
Role and Responsibilities of a Banking Associate
TD Bank is currently seeking a Banking Associate for its Personal & Commercial Banking line of business. This professional plays a key role in delivering TD’s Brand promise at a store location. The Banking Associate is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals.
The role involves a wide range of tasks across multiple areas within a Store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services. This associate is expected to build trust with customers through educational content & tools, provide consultative support, and advocate with proactive insights & recommendations, utilizing TD’s systems and tools to engage with Customers to acquire and deepen relationships.
Education and Experience
The ideal candidate for the Banking Associate role should have a high school diploma or GED and at least one year of experience working with customers in any capacity. This experience can be demonstrated through any of the following: volunteering, education, military experience. Preferred skills include demonstrated customer service skills, teller experience, and proficiency in Microsoft Office. A Notary License is also preferred.
Customer and Shareholder Accountabilities
At TD Bank, a Banking Associate is expected to consistently provide legendary customer service while transacting, promoting, educating, and referring TD Products to new and existing customers. They are also expected to understand and support the Bank’s customer service strategy and consider the impact of decisions on the well-being of TD, its customers, and stakeholders.
For shareholders, a Banking Associate ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
Employee/Team Accountabilities
Beyond individual responsibilities, a Banking Associate at TD Bank is also expected to contribute to a positive work environment by aligning with TD’s Model, Brand, and Culture. This includes acting as a brand champion both internally and externally, collaborating with team members, and actively seeking opportunities to improve the delivery of work with high attention to quality standards.
Physical Requirements and Additional Information
The role of a Banking Associate comes with specific physical requirements such as standing, walking, and occasionally moving safely in confined spaces, lifting/carrying items under and over 25lbs, and the ability to concentrate for long periods of time. Domestic travel may occasionally be required, while international travel is never required. The ability to perform sedentary work, operate standard office equipment, and respond quickly to sounds is also necessary.
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local laws.
Why Choose TD Bank
TD Bank is deeply committed to being a leader in client experience, offering diverse career paths where you can grow your expertise and make a meaningful impact. They offer a comprehensive Total Rewards package that reflects the investments they make in their colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers career paths where you can grow your expertise and make a meaningful impact. TD Bank is committed to your success and fosters a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
For more information about the Banking Associate role at TD Bank in Philadelphia, Pennsylvania, clickhere.
