TD: A Commitment to Equitable Compensation and Growth Opportunities
TD, a leading global financial institution and the fifth-largest bank in North America, is deeply committed to providing fair and equitable compensation opportunities to all colleagues. The bank’s compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they grow in their role. The base pay offered may vary based on the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. Candidates are encouraged to engage in open dialogues with recruiters to get more specific details regarding their compensation. Here
The Role of Banking Associate
One such role at TD is that of a Banking Associate, a professional in banking who plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals. This position requires a high school diploma or GED and at least one year of experience working with customers in any capacity. Demonstrated customer service skills, teller experience, and a notary license are preferred.
What Does a Banking Associate Do?
A Banking Associate performs a wide range of tasks across multiple areas within a Store location. This includes processing customer transactions, opening new accounts, and educating customers on all banking products and services. The Associate also utilizes TD’s systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customer. Accurate completion of everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services, and tools is a significant part of the role.
Customer and Shareholder Accountabilities
At TD, the Banking Associate consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers. This includes establishing and nurturing customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversations to identify any additional needs and offer a solution or partner referral. On the shareholder side, the Banking Associate ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
Employee/Team Accountabilities
As an employee and team member, the Banking Associate contributes to a positive work environment by aligning to TD Model, Brand, and Culture by participating fully as a member of the team. They actively seek opportunities to improve delivery of work with high attention to quality standards and actively take ownership of their own career and aspirations. They seek out diverse feedback to continuously develop and enhance skills.
Physical Requirements
The physical requirements for the role range from performing sedentary work, operating standard office equipment, sitting, standing, walking, and occasionally lifting/carrying items both under and over 25 lbs. Concentration for long periods of time, reading, writing and comprehending instructions, and adding, subtracting, multiplying, and dividing are also part of the job requirements.
TD’s Total Rewards Package
TD’s Total Rewards package reflects the investments the bank makes in its colleagues to help them and their families achieve their financial, physical, and mental well-being goals. This includes base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.
Colleague Development at TD
TD is committed to the success of its employees and fosters a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and employees can unlock their full potential to achieve their career goals.
Training & Onboarding
TD provides training and onboarding sessions to ensure that employees have everything they need to succeed in their new role. Regular career, development, and performance conversations with managers, as well as access to an online learning platform and a variety of mentoring programs help employees unlock future opportunities.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
